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Printer Me provide High-Quality Men's & Women's Top Wear, Bottom Wear, Fashion Accessories, & much more!

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Our DTG Print Fulfillment Process

Printer-Me is an online retailer specializing in only high-quality products. We pride ourselves on providing excellent and friendly customer service and make great efforts to ensure that all orders are dispatched correctly, promptly, and on time

Who are we?


One of our main Purpose is letting our customers enjoy all of our product with prices that won't make you feel bad about it later. Also, we always make sure to offer as many discounts as we can to our customers.

In Products & Customer Service as one. Here in Printer Me, you will get quality products that will come in the right size you chose, Will Always be 100% Quality, And will sustain and be with you for the long term. 


Our Customer Service is to your right! just click the messenger icon and we'll be there for you for any feedback and questions.

The 4 P’s

Purpose

High-Quality at fair Prices

Principles

Small Details, Client Above all, Never Settle Quality, Keep adding products daily

People 

The Average Joe, fashion dummies who like to look good

Pisses us off

Expensive Brands, Low-Quality Brands.

What others say

Testimonials

QUESTIONS? LOOK HERE!

Can't find question? call us +972502495517 or email us Printer-Me@gmail.com

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the Contact Us Page.

Shipping 

When will I get my order? Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

[Covid-19] When will I get my order? Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

Additional customs and tax fees can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at printer-me@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionnaly offer support for Paypal.

You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following Currency for charging our customers in USD currency.

If your credit or debit card use another currency, then you will be charged in USD. Your bank will apply the corresponding conversation rate of the currency.

How do I report a problem with my order?

You can report problems with an order through your Printer-Me Account

- Find order in your orders page - search using order number

- Click on order to open order summary

- Click "Report" to open problem report window

- Write up your problem in detail and upload relevant photos where possible

- Click "Report problem"


Be aware that Printer-Me may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

Where are returns sent?

The return address of your store is by default Printer-Me, and is based on where your package was fulfilled:

- Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

- Packages sent out from our Latvian facility are automatically returned to Lidostas parks, Marupes novads, Latvia LV-2167.

- Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

- Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).

- Packages fulfilled by our partner facility in Japan are returned to: 817-3 Komiyaji, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan.


Once the return package reaches our facility, we’ll notify you via email. Based on the reason for the return, we'll decide what the next steps should be. Check out our return policy for more info.

You can also set your own return address if it's in the US and not a PO box. Please note that if you set your own return address, then you will be responsible for your own returns.

To change your return address, go to our Contact Us Page.

N.B. It's not possible to use your own address for DHL shipments. All orders sent through DHL get returned to our facilities.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double check that your customer got in touch with their local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

You can policy check out our return for up-to-date details about reshipments.

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. You will receive notice once the order arrives back to our facility. We would advise contacting your end customer to determine how they would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to printer-me@gmail.com, then we'll gladly send a replacement at no cost to you.

How are returns handled differently when comparing quality concerns or customers changing their minds?

Any returns or problems that occur because of an error on our part will be handled at our expense.

If your customer would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.

If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.

What if the recipient's address was wrong?

If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If you set the return address as your own, you can update the address and personally reship the order. If our address is set as the return address, then we'll contact you for an updated address.

If the package was not returned to sender, then you would have to process a new order to replace the original.

What happens if a package wasn't delivered to me, but the tracking states that it was?

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Printer-Me won't cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If your customer is unable to locate the package, you will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

How are your products made?

If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If you set the return address as your own, you can update the address and personally reship the order. If our address is set as the return address, then we'll contact you for an updated address.

If the package was not returned to sender, then you would have to process a new order to replace the original.

What if the recipient's address was wrong?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at printer-me@gmail.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

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15% Discount

We offer 15% Discount for new sign ups, the discount is in our discounts on shopify.